Shipping
We are London-based and currently ship Art Prints within the UK and Europe and Lampshades and Cards are UK only. If you are located elsewhere, please contact us and we will do our best to assist.
All UK orders are shipped via Royal Mail or another provider depending on the items ordered.
Our lampshades are handmade in the UK. As they are made to order, please allow a lead time of 2–3 weeks before dispatch. If you require your order sooner, please get in touch and we will do our best to accommodate your request.
Prints are made to order and are typically dispatched within 1–3 business days. Once shipped, delivery usually takes 3–5 business days within the UK and 5–8 business days across Europe. International orders may be subject to import taxes, customs duties, and handling fees imposed by your country's customs authority. These charges are the buyer's responsibility.
We aim to dispatch in-stock cards within 2–3 working days of an order being placed. If a card is out of stock, please contact us and we will advise on expected availability as this may take up to 2 weeks for our new stock to come in.
Delivery charges are calculated at checkout and clearly displayed before you complete your purchase.
Please note that occasional delays in transit may occur due to circumstances beyond our control.
We aim to use sustainably sourced packaging wherever possible, while ensuring your order arrives safely. As a small business, we’re continually trying to make thoughtful improvements to reduce unnecessary waste.
For any further information regarding delivery or lead times, please contact us at kim@kimdohertydesign.com
Refunds
Cards
Our cards can be returned providing they are unused and in their original condition and packaging. A request for a return must be made 14 days of receiving an order. Please email us at kim@kimdohertydesign.com to note your return. The return address is stated below. Customers are responsible for shipment and payment of return.
Prints and Lampshades
Each of our lampshades and prints are carefully made to order. For this reason, we do not generally accept returns unless an item is faulty or incorrect.
Please considered this before placing your order and please be sure to read the description and size information provided.
Damaged or Faulty
If your order arrives damaged, faulty, or incorrect, please contact us within 24 hours of delivery, including clear photos of the issue. Once reviewed, we will arrange a replacement or refund as appropriate. You must first contact us before requesting a refund, items returned without prior approval may not be eligible for a refund.
Once your return has been approved, please send the item to:
12 Southwest Road, London, E11 4AW
Return postage costs are the responsibility of the buyer unless the item is faulty or incorrect.
Refunds will be processed once the returned item has been received and reviewed.